Occasionally, we are asked by a client for access to their website so that they can edit the site in-house.
This is no problem! However, just a few words of caution ...
The most important thing to remember is that, once another party has the user name and password to access to site, TSDG CAN NO LONGER WORK ON THAT SITE.
This is an industry-standard procedure and it makes a lot of sense, when you think about it. Let's just take one scenario. Two companies have access to a website. All goes well. But a few months later, a terrible error takes place on the website - who was responsible? You can imagine the chaos that can ensue.
Websites can be fragile beings - a website can be completely destroyed in the wrong hands! (We HAVE known this happen) Less drastically, functionality can be affected; forms stop working, third-party software no longer functions, the site drops out of search engines etc. etc. etc.
Most webmasters agree that, for security purposes, they would not give FTP access to anyone, including their nearest and dearest. One wrong click and the website can be destroyed. As mentioned above, I actually remember this happening to a client many years ago - and when TSDG restored and repaired their website, it was not an inexpensive option.
If you are going to have your website updated by a reputable and experienced company, you have little to fear, but unfortunately, some companies believe that an IT person they employ or someone who 'knows about computers' in the office will be able to handle their website. It's important to realize that web work is extremely skilled and that the chap in your office who installs your software is NOT necessarily the right guy to maintain this fragile entity!
If you are requesting the FTP information for your website, we will forward the user name and password to you but please be aware that we will no longer be able to work on your site.
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How do I update my website?
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