Customer service - again

Isn't that exactly what you want on a Monday morning - being called a liar by a so-called 'customer service" rep?

Hard to believe? No, it's true and yes, it's that hosting company that I've ranted about before... 

Webmail. Not a difficult concept. Yahoo and others have been doing it since the last century and these days, webmail is invaluable for people who don't work from computers but might be using one of many computers, laptops, iPhones and iPads.

So, those of you who use web-based mail, when did you last write a long email and have the 'server drop the connection' and your email is lost? Never? In 1998?

Well, it was this morning for me. Twice. And yesterday, and the day before, and the day before that ... every day for about two weeks.

What does "customer service" say? They say that it's working fine and that they can't replicate the problem.

Let's take the first comment first - it's working fine, is it? So why am I wasting my valuable time reporting the issue? Is it because I'm just mad? Or I've got nothing better to do? Or maybe I'm just a liar. Is that it? For a couple of weeks, I've just decided that I'll lie about a problem with my email just to piss them off? OK, fine, I'm lying. That's what they're saying, right?

And they can't replicate the problem.   Isn't that even more annoying? Unless they spend an entire day checking MY email, writing emails from MY account, receiving and reading MY emails, how do they expect to replicate the problem?

Oh, and bear in mind that I get much better service from Gmail - and a lot of other FREE services that I use - and yet this is a company to which we have been paying large monthly sums since 1999.

Hence this rant.

So I am now in the situation where I have to write all emails in bloody Notepad first, THEN copy and paste them into the webmail client, THEN send them. THEN, if the blasted server drops the connection, I have to repeat the process.

In 2010.

Unbelievable.

Hello "customer service". It's so nice to have you back where you belong.        

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EDIT:

Here's a screenshot of the error that evidently isn't happening. Um ... you can see it can't you? It isn't a figment of my imagination, right? Can you tell the hosting company that, please?

   
 

            
  

Comments

[SeBas]

Service in the service industry isn’t always a given. What’s the key to unlocking the exceptional customer experience, and how can this translate to greater revenue for your business? Find out the link between culture and brand this week with the PeopleMatter Institute’s latest blog post here:
http://www.peoplematter.com/blog/culture-connection-linking-culture-brand-and-revenue-part-1

[SeBas]

Service in the service industry isn’t always a given. What’s the key to unlocking the exceptional customer experience, and how can this translate to greater revenue for your business? We finally reveal how a strong culture and brand in your restaurant, c-store, hotel or other hospitality or retail establishment can mean big bucks for your business in the second installment of our “Culture Connection” blog series.

http://www.peoplematter.com/blog/culture-connection-linking-culture-brand-and-revenue-part-2